Remote Support Liability Disclaimer and Terms

By utilising and enabling (i.e. downloading the remote support tool and providing the ID and Password to Spenser Wilson or its associated companies) any remote support tool provided to you by Spenser Wilson or its associated companies, you are (1) representing that you are over the age of 18 and have the capacity and authority to bind yourself and your employer, as applicable, to the terms of the disclaimer below; and (2) consenting on behalf of yourself and/or as an authorised representative of your employer, as applicable, to be bound by this dis­claimer.

If you do not agree to all of the terms and conditions of the disclaimer, or do not represent the foregoing, you will not and may not receive remote support services from Spenser Wilson or its associated companies.

You have requested the assistance of a Spenser Wilson or its associated companies Customer Support Representative through a remote connection to your computer. The ability for Spenser Wilson or its associated companies to remotely access your computer significantly enhances Spenser Wilson or its associated companies’ ability to resolve your problem quickly. You understand that by requesting such assistance, you will be providing Spenser Wilson or its associated companies Customer Support personnel with access to and control of your computer. In addition, you may be providing Spenser Wilson or its associated companies Customer Support personnel with access to files that reside on your computer and the network it is attached to. Remote access services are provided at your sole risk.

Spenser Wilson or its associated companies’ assistance is provided on the following terms and conditions:

Whilst all reasonable measures have been taken to ensure that the remote support service is virus-free no warranty is given that the services, system or server is free from infection from viruses or anything else that has contaminating or destructive properties and Spenser Wilson or its associated companies shall have no liability in respect thereof.

Spenser Wilson or its associated companies shall not be liable to the customer for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the provision of remote support services, except to the extent that such liability may not be lawfully excluded under the applicable law.

In the event that any exclusion contained in these terms shall be held to be invalid for any reason and Spenser Wilson or its associated companies becomes liable for loss or damage that may lawfully be limited, such liability shall be as agreed in your letter of engagement with Spenser Wilson or its associated companies.

By clicking the support tool link below, you agree to the terms stated. Please click the link below: